Privacy Policy

Last updated: October 2026. This policy explains how Wey Valley Roofing ("we", "us", "our") collects, uses and protects personal information through this website and when you get in touch. Wey Valley Roofing is the data controller for the information described here and is based in Guildford, Surrey.

For your reassurance, Wey Valley Roofing is a fully insured company, holding Public Liability Insurance for the work we carry out.

Information We Collect

We only collect what we need to answer your enquiry and carry out roofing work:

• Information you give us. When you use our quote form or contact us, we collect your name, phone number, email address, postcode and the details you share about the work you need. If you call, WhatsApp or email us, we keep a record of that correspondence.
• Information collected automatically. Like most websites, our hosting keeps standard technical logs (such as IP address, browser type and the pages requested) to keep the site secure and working properly. We do not use these to identify you personally.

How We Use Your Information

• To respond to your enquiry and prepare quotes for roofing work
• To arrange surveys, carry out work you have instructed, and issue your written guarantee
• To keep records we are legally required to hold, such as invoices
• To keep this website secure and running well

Our Enquiry & Quote Form

Enquiries sent through our website form are handled by our own lead-management system. The details you submit go directly to Wey Valley Roofing and are used solely to deal with your enquiry. We never sell your information, and it is never passed to unrelated third parties for their own marketing.

Third-Party Services On This Site

To show useful information and run the site, we rely on a small number of trusted services. Where these load content into our pages, they may set their own cookies or receive limited technical data under their own privacy policies:

• Google Maps: we embed maps so you can see the areas we cover and where we are based.
• Google reviews: we display our genuine Google Business Profile reviews through a review widget. This shows public review content and does not collect personal information about you on our behalf.
• Google Search Console: we use this to understand how our pages perform in search, for example which search terms bring people to the site. It reports aggregated data and does not identify individual visitors.
• Website hosting: our site is served through a hosting and security provider that keeps standard server logs to protect the site.
• Microsoft Clarity: shows us how visitors use our pages, such as where they click and how far they scroll, so we can make the pages easier to use.

We do not use Google Analytics, or Google or Meta (Facebook) advertising tracking. Besides Microsoft Clarity, we keep simple page statistics of our own, which count page views and button clicks without a cookie. Our cookie policy lists exactly what each of these stores and how to turn it off.

Cookies

Our cookie policy lists every cookie and item of browser storage a visit to this site sets, who sets it and how long it lasts. Embedded third-party features such as Google Maps and the reviews widget may set their own cookies when they load. You can control or clear cookies through your browser settings.

Structured Data

Our pages include structured data (schema.org markup) to help search engines understand our services, service areas, reviews and business details. This markup contains only public business information, and it never includes your personal data.

When We Share Information

We share your information only where it is genuinely needed to deliver the work you have asked for (for example, a materials or scaffolding supplier for your specific job) or where we are required to by law. We do not share it with anyone else.

How Long We Keep It

Enquiry details are kept for as long as needed to deal with your enquiry. Where you become a customer, we keep records, including guarantee details, for the life of the guarantee plus any period the law requires.

Your Rights

Under UK data protection law (UK GDPR), you have the right to ask us for a copy of the information we hold about you, to correct it, to delete it where we no longer need it, and to restrict or object to certain uses. To make a request, use the contact details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Keeping It Safe

We take reasonable steps to protect your information and limit access to it to those who need it to do their job.

Changes To This Policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.

Contact Us

To ask about this policy or make a data request, call 07428 300474 or use our contact form. Wey Valley Roofing, Guildford, Surrey.